The property management industry suffers from a reputation crisis and Key Performance wants to change this. By combining great talent with on-the-ground experts, transparency, and advanced technology, we operate outside the confines of traditional property management to help you accomplish your financial goals.
Key Performance delivers an unparalleled customer experience for both owners and residents by offering rental property optimization, renovation services, insurance policy audits, and market-rate checks.
We are dedicated to creating happy homes and healthy investments for all.
Our foundation is built on four main principles:
Transparency We’re upfront and visible about our actions.
Passion We’re determined in everything we do.
Creativity We find out-of-the-box solutions to solve everyday problems.
Empathy We’re not just property managers, we’re people who understand people.
It is our goal to help you manage your investments with your top priorities and needs in mind. We want to create a positive experience for both you and your tenants and look forward to working with you
Meet the Team
We have been in business since 2016 and pride ourselves as leaders in our local real estate market and the property management community. For the last 4 years we have been active members of the NARPM (National Association of Residential Property Managers) community and stay current on the latest property management industry trends.
Michael W. Slusser is the owner and principal broker of the Slusser Realty Group. Michael started his Real Estate Career in 2011. His passion quickly grew! He won multiple awards his first year in Real Estate and has continued his education and has been accredited for his success. He achieved his Brokers License in 2017 and quickly grew his business with his team. His knowledge and drive for success has always remained top notch. In 2019, Michael was presented with the “Excellence in Construction and Real Estate Award” from the Rochester Business Journal.
Kelly grew up in Rochester, New York, and has earned numerous certificates and awards for her outstanding efforts with clients and her extensive history in top Real Estate offices in the Rochester area. She is responsible for the daily operations of the office. She remains in constant contact with clients throughout their process, providing the most updated and accurate information. Her goal is to make all transactions fun and seamless while keeping clients informed. Additionally, Kelly oversees the advertising and marketing of each property for both print and social media. She is continuously expanding her education with the most up-to-date technology training and client management systems. You can often find her out and about exploring new venues and meeting friends and family on the lake. Kelly lives in West Irondequoit, New York, with her husband, two children, and her yellow Lab Maggie Mae. She and her family enjoy all that their community has to offer.
Cathy joined the team in February 2021 as Office Manager. She handles the day-to-day administrative duties, coordinates vendor appointments, interfaces with owners and tenants on a regular basis and assists with client billing and accounts payable duties. She approaches all aspects of any job with a positive, hard-working mindset, and is passionate about helping find solutions to any challenges. She is the friendly voice that will most likely greet you when you call the Key Performance Property Management offices. Outside of work, Cathy and her husband, Jim, enjoy spending time with family and friends, spoiling their adorable grandchildren any chance they get, playing in cornhole leagues, and going on road trips to the 1000 Islands.